Questions and answers on the new acute consultation hour and appointment consultation hour from mid-March:
It sounds complicated with the two consultation hours. How do I remember in which corridor I have to go?
It's actually quite simple. With Appointment you come to the appointment consultation (green), without Appointment you come to the acute consultation (blue). The only exception: If you only have an appointment for a blood sample, this will take place in the acute consultation (blue) in the large laboratory.
Do I as a patient have to deal with two separate medical practices?
No! We have only divided the practice at Ebertplatz organizationally into two consultation hours. The doctors and the practice team take care of both areas. You will therefore continue to be cared for by the people you are familiar with.
**How can I contact the practice by telephone?
Our practice has a central telephone reception. We can be reached throughout the day. You can call 0221 760 46 48 to make a reservation for the acute consultation hour, book fixed appointments in the appointment consultation hour and clarify other questions with our team.
**Can I come to the Akutsprechstunde outside the specified times?
Please note the registration times for acute consultations. This is the only way to ensure a smooth schedule. If a consultation block is already fully booked, we may ask you to come back in the afternoon or the next day. Medical emergencies naturally have priority!
Where do I have to register if I only have one appointment for a blood test?
The appointment blood tests take place in the large laboratory in the acute practice (blue corridor). Please register there at the reception.
**I have an acute medical problem, but only want to go to a specific doctor.
Please register at the Acute Consultation Hour. It is possible that the acutely present physician will carry out the initial treatment and then call the physician known to you for any queries. In individual medically justified cases, your permanent doctor may be available for a short consultation. Please understand that this will often be accompanied by a longer waiting period because the doctor concerned is already fully booked with fixed appointments.
**I just want to pick up a prescription or a referral.
Please come to the reception at our appointment office (green).
**Where do vaccinations and spontaneously necessary blood tests take place?
In the acute consultation hour (blue) or the appointment consultation hour (green), depending on the consultation hour in which you were seen by the doctor. Our staff will inform you, just contact us.
**Where do ultrasound examinations, ECG, lung function measurements and other examinations take place?
If these examinations are necessary for you, our staff will inform you in which room you should be at the appointment or acute consultation.
Please do not hesitate to contact us if you have any questions! We will be happy to help you on your way through our practice.
We are also looking forward to your feedback and suggestions for improvement!